General Terms and Conditions with Customer Information

Content

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of Christian Martens (hereinafter referred to as “Seller” or ‘Provider’) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as “Customer”) concludes with the Seller with regard to the goods presented by the Seller in his online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 These GTC apply accordingly to contracts for the delivery of digital content, unless expressly agreed otherwise.

1.3 These GTC apply accordingly to contracts for the delivery of tickets, unless expressly agreed otherwise. These GTC only govern the sale of tickets for specific events specified in the seller’s item description and not the execution of these events. The legal provisions governing the relationship between the customer and the organizer, as well as any deviating terms and conditions of the organizer, apply exclusively to the execution of the events. If the seller is not also the organizer, they are not liable for the proper execution of the event, for which the respective organizer is solely responsible.

1.4 These GTC apply accordingly to contracts for the delivery of license keys, unless expressly stipulated otherwise. In this context, the seller is obligated to provide a license key for the use of the software or content described by him and to grant the contractually agreed rights of use for the respective software or content. The customer does not acquire any intellectual property rights to the software or content. The respective product description in the seller’s online shop is decisive for the quality of the software or content.

1.5 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

1.6 Digital content within the meaning of these General Terms and Conditions is all data not stored on a physical data carrier that is produced in digital form and made available by the seller with the granting of certain rights of use as specified in these General Terms and Conditions.

1.7 Depending on the seller’s product description, the subject matter of the contract may be either the purchase of goods by way of a one-time delivery or the purchase of goods by way of a permanent delivery (hereinafter referred to as “subscription contract”). In the case of a subscription contract, the seller undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract period at the contractually owed intervals.

2) Conclusion of the contract

2.1 The product descriptions contained in the seller’s online shop do not constitute binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.

2.2 The customer can submit the offer using the online order form integrated into the seller’s online shops. After the customer has placed the selected goods in the virtual shopping cart and gone through the electronic ordering process, they submit a legally binding offer to conclude a contract for the goods contained in the shopping cart by clicking on the button that completes the ordering process. In addition, the customer can also submit the offer to the seller by telephone, email, or via the online contact form.

2.3 The seller can accept the customer’s offer within five days

by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or
by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
by requesting payment from the customer after the order has been placed.
If several of the above alternatives apply, the contract is concluded at the point in time when one of the above alternatives occurs first. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/ de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the seller declares acceptance of the customer’s offer at the moment the customer clicks on the button to complete the ordering process.

2.5 When an offer is submitted via the seller’s online order form, the text of the contract is stored by the seller after the contract is concluded and transmitted to the customer in text form (e.g., email, fax, or letter) after the customer has submitted their order. The seller will not make the contract text available beyond this. If the customer has set up a user account in the seller’s online shop before sending their order, the order data will be archived on the seller’s website and can be accessed free of charge by the customer via their password-protected user account by entering the relevant login data.

2.6 Before bindingly submitting the order via the seller’s online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors can be the browser’s zoom function, which can be used to enlarge the display on the screen. The customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click on the button to complete the ordering process.

2.7 English or German are available for the conclusion of the contract. Translations into other languages are for your information only. The German text takes precedence in the event of any differences in language usage.

2.8 Order processing and contact are usually carried out by email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

2.9 The subject matter of the contract may include the following products and services, among others, although this list is not exhaustive:

Consulting on the subject of email
Consulting on the subject of website elements
Structure and design of a website
Creation of a website
Creation of parts of a website
Creation of texts
Creation of corporate design
Creation of graphics
Creation of automation for various business processes
Consulting on web hosting and servers
Ongoing maintenance of a website (a separate additional contract regarding the term, conditions, etc. is concluded for the maintenance of the website)
Creation of graphics and logos

2.10 This list is not exhaustive—we offer you various platforms where you can view the individual product terms and conditions.

2.11 In an initial consultation—usually by phone, Zoom, or WhatsApp—I will clarify what you need before preparing a quote. This consultation serves as the basis for preparing a customized quote.

The initial consultation lasts a maximum of 90 minutes and is free of charge and non-binding. All further consultations and advice will be billed by us at our standard rates.

3) Right of withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the seller’s cancellation policy.

4) Prices and terms of payment

4.1 Unless otherwise stated in the seller’s product description, the prices quoted are generally net prices that do not include statutory sales tax. Any additional delivery and shipping costs are specified separately in the respective product description.

The agreed prices are for business customers, i.e., they do not include statutory sales tax. For consumer customers, the seller shows the prices including statutory sales tax.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Such costs may also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 The customer will be informed about the payment option(s) in the seller’s online shop. As a rule, we offer purchase on account and prepayment, whereby payments can be made either via the payment providers Stripe | PayPal, or by bank transfer to an account specified by us in the invoice.

4.4 If the purchase on account payment method is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price is payable in full within 14 (fourteen) days of receipt of the invoice, unless otherwise agreed.

The seller reserves the right to offer the purchase on account payment method only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of a corresponding payment restriction in their payment information in the online shop.

4.5 If you select the credit card payment method via Stripe, the invoice amount is due immediately after conclusion of the contract. The payment is processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). Stripe reserves the right to carry out a credit check and to reject this payment method if the credit check is negative.

4.6 In the case of a purchase on account or any other payment method where we make advance payments, we may carry out a credit check (scoring). For this purpose, we will transmit the data you have entered (e.g., name, address, age, or bank details) to a credit agency. Based on this data, the probability of a payment default is determined. If the risk of payment default is excessive, we may refuse the payment method in question or even refuse to fulfill the order as a whole.

The credit check is carried out on the basis of contract fulfillment (Art. 6 (1) (b) GDPR) and to avoid payment defaults (legitimate interest pursuant to Art. 6 (1) (f) GDPR). If consent has been obtained, the credit check is carried out on the basis of this consent (Art. 6 (1) lit. GDPR); consent can be revoked at any time.

Further information on this can also be found in our privacy policy.

4.7 Remuneration for our services and invoicing are based on the fees specified in the respective offer from the seller and the due date stated therein.

4.8 If the customer wants the seller to create drafts, this will be charged according to the time spent. Either a fixed hourly rate can be agreed upon, or the time spent on creation will be charged at the usual or market rate. Even if the customer does not use the drafts in the end, the work performed must be paid for.

4.9 Deviations from the original offer, support with third-party software, or technical problems caused by third parties will be remunerated separately. Remuneration is based on the amount of work involved.

4.10 The Seller is entitled to demand an adjustment to the contract if the Customer uses the services to a significantly greater extent than was intended at the time the contract was concluded. This applies in particular if the agreed remuneration is conspicuously disproportionate to the income and benefits that the customer derives from the use of the services. In such a case, the customer is obliged to agree to a contract amendment that grants the seller remuneration appropriate to the circumstances.

4.11 The following applies to bookings made verbally, by telephone, in writing, by email, SMS, WhatsApp or a messenger service, via the contact form or directly via the provider’s appointment booking tool:

A preliminary initial consultation between the provider and the customer forms the basis for cooperation. The customer contacts the provider via email and/or messenger or books the free initial consultation by email or via our appointment booking portal https://termin.chris-martens.com. The initial consultation lasts a maximum of 90 minutes and is free of charge. It takes place by telephone, via Zoom, or in another manner, such as a face-to-face meeting.
To book an appointment via the provider’s calendar, the customer can click on the corresponding button: “Free analysis,” “Free initial consultation,” “Enquire now,” “Register for a free initial consultation,” or other similar link or button labels. The first consultation is free of charge; for any additional consultations, the seller reserves the right to charge for the time spent.

5) Delivery and shipping conditions

5.1 Unless otherwise agreed, the goods will be delivered by shipment to the delivery address specified by the customer. The delivery address specified in the seller’s order processing is decisive for the transaction.

5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of return shipment if the customer effectively exercises their right of withdrawal. In the event of the customer effectively exercising their right of withdrawal, the costs of the return shipment shall be governed by the provisions set out in the seller’s withdrawal policy.

5.3 For logistical reasons, it is not possible for customers to collect goods themselves.

Digital content is made available to the customer exclusively in electronic form as follows:

by download
by email

5.5 The tickets are made available to the customer as follows:

by download
by email

5.6 License keys are made available to the customer as follows:

by download
by email

5.7 The modalities of service provision for the creation of websites and other digital content are as described below and under the conditions set out:

The basic concept includes a basic layout of the home page.
Based on the answers and results from the initial meeting, the seller will prepare a quote and develop a maximum of two concept proposals.
After the required number of concept proposals has been submitted, the customer must approve the proposal desired by the customer and provided by the seller within two weeks. This can also be done by email.
If no approval is given within the specified period and there is no rejection of essential features of one of the concept proposals, the seller may continue with the creation of the website on the basis of the original concept after the two-week period has expired. The customer will be notified of this again, for example by email or by telephone.
If the customer rejects the provider’s concept proposals more than twice in a substantially modified version that takes the customer’s wishes into account, the provider has the right to terminate the contract and demand the proportionate remuneration agreed for the concept development phase or an appropriate proportionate remuneration.
After the customer has approved a concept proposal, the provider will first create a prototype of the website based on this proposal. This prototype should indicate the planned page layout (visual appearance and content elements), the structure and navigation of the individual web pages, and how they are linked to each other. Specific content can be indicated with dummy text and placeholders. For the approval of the prototype, the seller may continue with the creation of the website on the basis of the original concept after a two-week period has expired.
The imprint and privacy policy are created on the basis of information provided by the customer. The seller assumes no legal liability for the accuracy of this information. No data protection or legal advice is provided.
The seller creates a website that is responsive and thus adapts its display to different end devices (smartphones, tablets, desktops). Since websites and configurations of different end devices are dynamic in nature, the seller cannot guarantee correct display.
After completion of the website | graphic design and/or text services, the customer must check them for completeness and accuracy within 7 days. After this period, the service is considered to have been properly created and accepted. The same applies to other digital services.

5.8 Upon completion of the service, the customer will receive documentation from the seller containing further information, such as access data or additional information.

Since each project is different, the information is usually, but not exclusively, provided in PDF format and thus in digital form.

5.9 As part of the acceptance process, the seller provides the customer with a checklist or the option of a service portal. A support ticket can be opened in the service portal, or alternatively, an email can be sent to [email protected] to report any complaints or defects. Hidden defects must be reported to the Seller immediately after the Customer discovers them.

If defects are not reported within seven days, the project shall be deemed to have been accepted. Any subsequent processing of the project shall result in the new processing being considered a new project and thus also being invoiced.

6) Rights of use for digital content

6.1 Unless otherwise stated in the description in the seller’s online shop, the seller grants the customer the non-exclusive, geographically and temporally unrestricted right to use the content provided for private and business purposes.

6.2 The transfer of the content to third parties or the creation of copies for third parties outside the scope of these General Terms and Conditions is not permitted unless the seller has agreed to the transfer of the contractual license to the third party.

6.3 The granting of rights shall only become effective once the customer has paid the contractually owed remuneration in full. The seller may also provisionally permit the use of the contractual content before this point in time. Such provisional permission does not imply a transfer of rights.

6.4 The copyrights arising from the website, the individual subpages, and any integrated elements are held by the provider. The provider grants the customer all rights of use for all known and unknown types of use, except for the restrictions in Section 6.9 of these GTC, without any restrictions in terms of content, space, or time.

In particular, the granting of rights is not limited to use on the Internet, but also includes exploitation in other ways, e.g., on radio and television, on CD-ROM, in print versions, and in all other possible ways.

6.5 The rights of use remain with the customer even after the end of the business relationship between the customer and the provider until the end of the statutory protection period.

The granting of rights of use also applies to rights that arise subsequently due to new legislation or for other reasons. All rights are fully or partially transferable and sublicensable by the customer.

6.6 However, in accordance with Section 158 (1) of the German Civil Code (BGB), the granting of rights shall only take effect once the customer has paid in full the remuneration specified in the provider’s offer, including any expenses incurred to date. The provider may provisionally allow the website or individual elements to be used before this point in time. However, this does not result in a transfer of rights under this section.

6.7 With regard to any types of use not covered by this granting of rights of use, the provider grants the customer an option on reasonable terms and a right of entry into any contract between the web designer and a third party in relation to the website covered by the contract and all works created for it on the same terms.

6.8 The customer is entitled to use the website covered by the contract in conjunction with other works. The provider has taken over website maintenance by means of a separate agreement.

During the term of this contract, the provider or a person appointed by the provider is exclusively entitled to edit, subsequently change, supplement, expand, or replace the website in whole or in part. This shall, of course, always be done in consultation with the customer.

6.9 The seller is entitled, but not exclusively, to use the website covered by the contract at any time for demonstration purposes or as a reference for its work.

For this purpose, the seller may, among other things, make copies of individual parts of the website (e.g., thumbnails) – in particular the home page – display the website publicly, exhibit it, demonstrate it, broadcast it, present it in newsletters and on social media (e.g., Facebook, Instagram), or exploit it in any other way.

The customer’s company name may be mentioned in this context. However, the seller must always take the customer’s rights into account, refer to them in the usual place, and name them if necessary.

This right extends to the contractual website in the version delivered by the seller as well as to later versions, provided that the original design content has not been completely overshadowed by the changes.

6.10 The seller hereby irrevocably authorizes the customer, as the owner of the exclusive rights of use, to assert the rights transferred to him against infringers at any time in his own name, in particular to take action in his own name against any unauthorized use of the website, individual web pages, or individual elements.

6.11 The seller is entitled to have their name mentioned as the author in the form of a note on each web page created by them.

The seller may affix this copyright notice themselves and the customer is not entitled to remove it without the seller’s consent.

In the event of subsequent changes to the website that go beyond mere updates, the customer must update the copyright notice accordingly and indicate the subsequent change. If the customer wishes to refrain from naming the seller on the website, an additional separate agreement may be made to this effect. Non-mention may be subject to separate remuneration, and a mutual agreement shall be reached in this regard.

7) Granting of rights of use for license keys and graphic services

7.1 The license key provided entitles the customer to use the software or content specified in the respective product description to the extent described therein.

7.2 The granting of rights shall only become effective once the customer has paid the remuneration owed in full.

7.3 The seller reserves all intellectual property rights to the graphic design services, text services, documents, presentations, and drafts created by him.

Any editing, reproduction, disclosure, or other use requires the express written consent of the seller and shall be remunerated accordingly.

7.4 Section 31 (5) of the German Copyright Act (UrhG) shall also apply mutatis mutandis to all services provided by the provider | seller that are not protected by copyright. Rights shall only be transferred if this has been expressly agreed in writing.

8) Term and termination of the contract for subscription contracts

8.1 Subscription contracts are concluded for an indefinite period and can be terminated by the customer at the end of each month, unless otherwise agreed upon conclusion in accordance with 8.5.

8.2 The right to extraordinary termination for good cause remains unaffected. Good cause shall be deemed to exist if, taking into account all circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

8.3 Terminations must be made in writing or in text form (e.g., by email).

8.4 Please notify us at least 7 days in advance if you wish to cancel a subscription.

8.5 Some subscriptions have a minimum term – this is noted accordingly in the respective product descriptions and ordinary termination before the end of the minimum term is not permitted.

9) Retention of title

If the seller makes advance delivery, they retain title to the delivered goods until the purchase price owed has been paid in full.

10) Liability for defects (warranty)

10.1 If the purchased item is defective, the provisions of statutory liability for defects apply.

10.2 If the customer is acting as a consumer, they are requested to complain to the delivery agent about any goods delivered with obvious transport damage and to inform the seller thereof. If the customer fails to do so, this shall have no effect on their statutory or contractual claims for defects.

11) Special conditions for the processing of goods according to specific customer specifications

11.1 If, according to the content of the contract, the seller is to take over the processing of the goods according to specific customer specifications in addition to the delivery of the goods, the customer must provide the seller with all content necessary for processing, such as texts, images, or graphics, in the file formats, formatting, image, and file sizes specified by the seller, and grant the necessary rights of use.

If the provider uses free image licenses on behalf of the customer, this shall be done to the best of its knowledge. However, the provider cannot assume any liability for the acquisition of rights. The customer is aware of this and indemnifies the provider against all claims by third parties.

The customer is solely responsible for procuring and acquiring the rights to this content. The customer declares and assumes responsibility for having the right to use the content provided to the seller. In particular, the customer shall ensure that no third-party rights, in particular copyrights, trademark rights, and personal rights, are infringed.

11.2 The customer indemnifies the seller against all claims by third parties that they may assert against the seller in connection with an infringement of their rights through the contractual use of the customer’s content by the seller. In this context, the customer also bears the reasonable costs of the necessary legal defense, including all court and attorney’s fees in the statutory amount.

This shall not apply if the Customer is not responsible for the infringement. In the event of a claim by a third party, the Customer shall be obliged to provide the Seller immediately, truthfully, and completely with all information necessary for the examination of the claims and a necessary defense. defense.

11.3 The seller reserves the right to refuse processing orders if the content provided by the customer for this purpose violates legal or official prohibitions or offends common decency. This applies in particular to the provision of content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.

12) Redemption of promotional vouchers

12.1 Vouchers that are issued free of charge by the seller as part of promotional campaigns with a specific period of validity and that cannot be purchased by the customer (hereinafter referred to as “promotional vouchers”) can only be redeemed in the seller’s online shop and only during the specified period.

12.2 Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the content of the promotional voucher.

12.3 Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

12.4 Only one promotional voucher can be redeemed per order. Exceptions to this are subscriptions that may have a setup fee—in this case, the customer can also use two vouchers, one for the subscription itself and one for the setup fee, if already charged.

12.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

12.6 If the value of the promotional voucher is not sufficient to pay for the order, one of the other payment methods offered by the seller can be selected to make up the difference.

12.7 The credit balance of a promotional voucher will not be paid out in cash or bear interest.

12.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal.

12.9 The promotional voucher is transferable. The seller can make payment with liberating effect to the respective holder who redeems the promotional voucher in the seller’s online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the respective holder’s lack of entitlement, legal incapacity, or lack of power of representation.

13) Applicable law

All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

14) Transfer of the contract for the provision of the desired service

14.1 The provider is entitled to engage subcontractors in its own name to perform the agreed services or parts thereof without requiring the customer’s separate consent.

14.2 If the customer wishes to have their website maintained by a third party in the future, they must pay a reasonable amount for the transfer of the source code. This amount shall be determined by the provider in accordance with market conditions.

This applies in particular, but not exclusively, to customized, individual code that is integrated into the website or the project.

15) Alternative dispute resolution

14.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

14.2 The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

16) Miscellaneous provisions

16.1 The provider reserves the right to change these general terms and conditions at any time. The customer will be informed of any significant changes in good time. This information is usually provided by email.

If the customer does not object to the amended terms and conditions within 30 days of receiving notification of the changes, the new terms and conditions shall be deemed to have been accepted.

In the event of an objection, the provider reserves the right to terminate the contractual relationship.

If the customer has not been informed of a change to the General Terms and Conditions, the original General Terms and Conditions communicated to the customer upon conclusion of the contract shall remain in force.

17) Right of withdrawal

17.1 Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

17.2 Cancellation policy

The following applies

The customer has the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the customer or a third party designated by them, who is not the carrier, took possession of the last goods.

Notwithstanding this, in the case of a contract for the regular delivery of goods over a specified period, the withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer, who is not the carrier, took possession of the first goods.

To exercise the right of withdrawal, the customer must inform the provider (Chris Martens GmbH, Leuengarten 2a, 19309 Lenzen, Germany, Tel.: 040 – +49 151 54724907, E-mail: [email protected]) of their decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail).

The customer may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient for the customer to send the notification of exercising the right of withdrawal before the expiry of the withdrawal period.

17.3 Consequences of withdrawal – If the customer withdraws from this contract, Chris Martens shall reimburse the customer for all payments received from the customer, including delivery costs (with the exception of additional costs resulting from the customer choosing a type of delivery other than the cheapest standard delivery offered by Chris Martens), without delay and at the latest within fourteen days from the day on which the notification of the withdrawal of this contract was received by the provider.

For this refund, the seller will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no event will the customer be charged for this refund.

Chris Martens GmbH may refuse to refund until it has received the goods back or until the customer has provided proof that he has returned the goods, whichever is earlier.

The customer must return or hand over the goods to the provider immediately and in any case no later than fourteen days from the day on which they informed Chris Martens GmbH of the withdrawal from this contract. The deadline is met if the customer sends the goods before the expiry of the fourteen-day period.

The customer shall bear the direct costs of returning the goods.

The customer shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

17.4 Exclusion or premature expiry of the right of withdrawal – The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

17.5 General information on revocation

Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
Please do not send the goods back to us carriage forward.
Please note that the above points are not a prerequisite for the effective exercise of the right of withdrawal.

17.6 Withdrawal form for the customer (hereinafter referred to as “you” or “your”):

If you wish to withdraw from the contract, please fill out this form and send it back to:

Chris Martens GmbH
Chris Martens
Leuengarten 2a
D -19309 Lenzen

Email: [email protected]
Phone: +4915154724907

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods/the provision of the following service

Ordered on () _ / received on ()

Name of the consumer(s):

Address of the consumer(s)

Signature of the consumer(s) (only for paper notifications)

Date

(*) Please delete as appropriate

As of August 2024